Responsible gaming tools you can ask for
96M support can apply limits and breaks to your account at any time. Contact 24/7 live chat, call +60 11-5414 3588 or email support@96microgaming.com, and say which tool you want.
| Tool | What it does | Good for |
|---|---|---|
| Deposit limit | Caps how much you can deposit per day, week or month | Keeping spending inside your entertainment budget |
| Loss limit | Caps how much you can lose over a set period | Stopping a bad run from getting worse |
| Session reminder | Reminds you how long you have been playing | Late-night sessions that run on |
| Cooling-off | Pauses your account for a short period | A break after a heavy loss or a stressful week |
| Self-exclusion | Closes your account to play for a longer period | When gambling feels out of control |
An illustrative example of a budget: if your monthly entertainment money is MYR 1,000 and you decide gambling may take a fifth of it, your deposit limit is MYR 200 a month. Spread over four weekends, that is MYR 50 a session. Once a session's MYR 50 is gone, the session is over.
When you contact support, you do not need to explain your reasons. Say which tool you want, the amount or period, and confirm the request. A sensible habit is to make a limit lower whenever you like but give yourself a waiting period before raising one, so the decision is made with a clear head rather than in the middle of a session. If you are unsure which tool suits you, start with a deposit limit; it is the simplest way to keep play inside a budget you chose in advance.
Self-assessment checklist
This self-check is adapted from questions used in common problem-gambling screens. Answer yes or no honestly about the last 12 months. It is not a diagnosis, but it can show whether your gambling needs attention.
- Have you bet more than you could really afford to lose?
- Have you needed to bet larger amounts to get the same excitement?
- Have you gone back another day to try to win back money you lost?
- Have you borrowed money or sold something to get money to gamble?
- Have you felt that you might have a problem with gambling?
- Have people criticised your betting or told you that you have a problem?
- Have you felt guilty about the way you gamble or what happens when you do?
- Has gambling caused you stress, anxiety or trouble sleeping?
- Have you hidden your gambling from family, friends or your partner?
- Have you tried to cut down or stop and found that you could not?
If you answered yes to one or two questions, set a limit now and keep an eye on your play. If you answered yes to three or more, consider a cooling-off break or self-exclusion and talk to one of the services below.
Warning signs of problem gambling
Problem gambling rarely announces itself. The signs below often appear gradually, and noticing them early makes change easier.
| Sign | What it can look like | A first step |
|---|---|---|
| Chasing losses | Bigger bets after a loss, depositing again the same night | Set a loss limit and stop for the day |
| Losing track of time | Sessions running past midnight, missed sleep or work | Ask for session reminders |
| Money pressure | Borrowing, using bill money, maxing a credit card | Lower your deposit limit or take a break |
| Secrecy | Hiding statements or lying about time spent | Talk to someone you trust |
| Mood changes | Irritable or anxious when not gambling | Call Befrienders KL or Talian HEAL |
Gambling addiction help in Malaysia
Free, confidential gambling addiction help is available in Malaysia by phone and internationally online. You do not need to have hit "rock bottom" to call; many people reach out simply because they are worried.
- Befrienders KL: 03-7627 2929. Emotional support 24 hours a day, for anyone in distress.
- Talian HEAL: 15555. The Ministry of Health's mental health support line.
- GamCare. Information, self-help tools and online chat about problem gambling.
- BeGambleAware. Advice on safer gambling and on supporting someone else.
- Gamblers Anonymous. Peer support meetings, including online groups.
If you feel unsafe or have thoughts of harming yourself, call Befrienders KL on 03-7627 2929 now, or 999 in an emergency.
Is online casino legal in Malaysia?
Malaysia does not issue licences for online casinos. Gambling is governed mainly by the Common Gaming Houses Act 1953, the Betting Act 1953 and the Lotteries Act 1952. The only licensed land-based casino is Resorts World Genting, where the minimum entry age is 21, and licensed 4D operators include Magnum, Sports Toto and Da Ma Cai.
Muslims are prohibited from gambling under Syariah law. 96M is licensed offshore in Curaçao, and that licence does not make online gambling legal under Malaysian law. You must be at least 18 to open a 96M account, and it is your responsibility to understand the law that applies to you. More detail on the licence is on our about 96M page.
Protecting minors
Nobody under 18 may hold or use a 96M account. Parents can block gambling sites on shared devices with built-in parental controls.
- Android: Google Family Link lets you approve app downloads and filter websites in Chrome on a child's device.
- iPhone and iPad: Screen Time, under Content and Privacy Restrictions, can limit adult websites and block app installs.
- Your own account: log out after playing and do not let the browser save your password. Our 96M login guide has more account security tips.
Talking to a family member about gambling
Talking to a family member about their gambling works best when it is calm, private and specific. Choose a quiet moment, describe what you have noticed rather than labelling them, and say you are worried because you care.
Avoid lending money to cover losses, as it usually extends the problem. Offer to sit with them while they call a help line or contact support to set a limit. Look after yourself too: GamCare and BeGambleAware both have advice for families.
For players who choose to continue, the same rule applies to every game, from live casino to slots: set the budget and the end time first. The 96M homepage explains how the site and its games work.